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Customer support integration

Freshdesk integration

Create a Freshdesk ticket for every submission so support requests land in your helpdesk, ready to triage.

What it does

Open a Freshdesk ticket from each submission. Delivery is asynchronous and retried automatically, and any credentials you enter are encrypted at rest.

Step 1: set up Freshdesk

Do this once in Freshdesk to get the details you'll paste into ShipMyForm.

  1. 1Copy your API key. In Freshdesk, open Profile settings and copy Your API key.
  2. 2Note your domain. Your domain is the yourco in yourco.freshdesk.com.

Step 2: connect it in ShipMyForm

  1. 1Open your form's Connectors tab. Choose freshdesk from the connector list.
  2. 2Enter your details. Paste Domain, API key from the steps above.
  3. 3Add and test. Click Add, then Test to send a sample submission and confirm it arrives.

What you'll enter

  • Domain: Just the subdomain from yourco.freshdesk.com.
  • API key: Freshdesk → Profile settings → Your API key.

Use cases

  • Support and contact forms become Freshdesk tickets.
  • Bug intake routed straight to your helpdesk.
  • Auto-create tickets for triage and assignment.
Good to know:
  • Requires an email field on the submission (Freshdesk needs a requester).

Route Freshdesk (and everything else) from one form.

A submission can fan out to as many connectors as you like.

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