Zendesk integration

What it does

Open a Zendesk ticket from each submission. Delivery is asynchronous and retried automatically, and any credentials you enter are encrypted at rest.

Step 1: set up Zendesk

Do this once in Zendesk to get the details you'll paste into ShipMyForm.

1. 1Create an API token. In Zendesk Admin Center → Apps and integrations → APIs → Zendesk API, enable token access and add an API token.
2. 2Note your subdomain + agent email. Your subdomain is the yourco in yourco.zendesk.com; use any agent's email for authentication.

Step 2: connect it in ShipMyForm

1. 1Open your form's Connectors tab. Choose zendesk from the connector list.
2. 2Enter your details. Paste Subdomain, Agent email, API token from the steps above.
3. 3Add and test. Click Add, then Test to send a sample submission and confirm it arrives.

What you'll enter

• Subdomain: Just the subdomain from yourco.zendesk.com.
• Agent email
• API token: Zendesk → Admin → Apps and integrations → APIs → token.

Use cases

• Contact-us and support forms become tickets automatically.
• Route bug reports and requests into your existing support queue.
• Track response times and SLAs on inbound form volume.